Service Desk Analyst with Turkish
Core
First-line support for Decision Analytics software applications and hosted solutions across EMEA clients.
Role type
Service Desk Analyst
Builds
Incident management and service request resolution for Decision Analytics software
Domain
IT Support / Data Analytics
Deliverable
client delivery
Required skills
Turkish (high level), English (high level), incident logging and triage, SLA/OLA adherence, client communication, process improvement identification
Preferred skills
familiarity with Service Desk User Manual
Technologies
incident management system
Responsibilities
Log, triage, prioritize, and manage incidents and service requests; Monitor issues to resolution with accurate updates; Support incident desk activities following service levels; Coordinate with internal teams for issue resolution; Produce monthly service reports; Assist in creating and maintaining SLAs and OLAs; Identify recurring issues and improvement opportunities; Maintain documentation and knowledge materials.
Seniority
Individual Contributor
