Operations Manager
Core
Managing operations for a security services team of ~300 agents, ensuring service quality, continuity, and client satisfaction.
Role type
Senior Operations Manager
Builds
Integrated security services including permanent guarding, technological solutions, and training
Domain
Security services industry
Deliverable
client delivery
Required skills
People management, strategic planning, financial management, KPI monitoring, crisis management, stakeholder collaboration, process optimization
Preferred skills
Coaching, analytical thinking, intrapreneurship, adaptability
Technologies
Security management systems, digitalization tools
Responsibilities
Manage operational performance of 300+ staff, translate strategic objectives into operational plans, pilot operational KPIs and control direct costs, build strategic client relationships, manage incidents and crises, collaborate with internal stakeholders (HR, Finance, Sales, Technology), drive continuous improvement and innovation, manage regional budget and financial tracking
Seniority
Senior, hands-on IC with management altitude
