Customs Brokerage Supervisor
Core
Support the customs brokerage manager in ensuring operational, financial, and customer service excellence for the customs product within the branch.
Role type
Mid-level supervisor (customs brokerage)
Builds
Customs brokerage operations and customer service
Domain
Logistics + Customs brokerage
Deliverable
client delivery
Required skills
Customs regulations knowledge, team workload allocation, financial reporting, customer relationship management, process improvement, leadership
Preferred skills
Hazardous Materials certification, Licensed Customs Broker status, 3-5 years of Customs Brokerage experience
Technologies
Microsoft Office (Excel, Word), productivity tools (macros, power queries)
Responsibilities
Monitor compliance with internal policies and external government regulations, allocate team workloads, follow up on customs guarantees and refunds, support business development and brokerage setup, mentor team members, handle customer escalations, implement system changes
Seniority
Mid-level, hands-on IC with team management