Analista de Ouvidoria Jr
Core
Handle second-instance complaints and regulatory demands with technical independence and impartiality, ensuring compliance with regulatory norms and contributing to process improvement.
Role type
Junior Ombudsman Analyst
Builds
Regulatory-compliant responses and improved customer experience processes
Domain
Financial services / Regulatory compliance
Deliverable
client delivery
Required skills
Regulatory compliance analysis, root cause analysis, stakeholder coordination, process improvement, risk assessment, attention to detail
Preferred skills
Financial products knowledge, English
Technologies
N/A
Responsibilities
Register and treat complaints from regulatory channels (BACEN, 0800, Consumidor.gov, Procon, Reclame Aqui); Conduct technical and impartial analysis of demands evaluating root cause and impact; Draft clear, conclusive, and technically grounded responses within regulatory deadlines; Coordinate with internal areas to solve cases and align evidence; Identify improvement opportunities and propose recommendations to business areas.
Seniority
Junior, hands-on IC