Account Manager
Core
Lead facility management operations and multidisciplinary teams to ensure contract compliance, performance monitoring, and service excellence across campus settings including building services, maintenance, and environmental services.
Role type
Senior Account Manager (Facility Operations)
Builds
Full range of facility management services (building systems, maintenance, food services, janitorial, environmental services, grounds)
Domain
Facility Management / Healthcare / Public Private Partnerships (P3)
Deliverable
client delivery
Required skills
Facility operations management, team leadership, contract compliance, capital project planning, budgeting and financial reporting, stakeholder engagement, quality and health & safety audits, business continuity planning, PMP or FMP certification
Preferred skills
Healthcare environment experience, matrix environment collaboration, government level interaction, P3 contract management
Technologies
Microsoft Excel, Visio, PowerPoint, SharePoint
Responsibilities
Lead stationary engineers, building operators, and trade subcontractors; oversee technical operations (boilers, chillers, plumbing, biohazard systems); manage equipment shutdowns and maintenance schedules; plan capital projects and equipment replacement; maintain stakeholder relationships; develop SOPs and training programs; monitor budgets and financial controls; manage invoicing and inventory; prepare performance reports and track KPIs; lead quality and safety audits; manage vendor contracts; participate in business development; develop business continuity strategies.
Seniority
Senior, hands-on IC with strategic oversight
