Business Continuity & Crisis Management Manager
Core
Lead and mature regional operational resilience and crisis management capabilities across North America, ensuring the organization can prepare for, respond to, and recover from operational disruption.
Role type
Senior Manager, Operational Resilience & Business Continuity
Builds
Regional resilience programs, crisis management frameworks, and regulatory compliance posture for North America
Domain
Financial services / Risk Management / Business Continuity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational resilience leadership, Business continuity planning, Crisis management, Regulatory compliance, Team coaching and development, Stakeholder engagement, Risk assessment, Third-party risk management, Incident response coordination, Strategic planning
Preferred skills
Experience with 1st Line of Defense teams, M&A integration, Global threat intelligence
Technologies
Crisis Management Frameworks, Regulatory reporting tools
Responsibilities
Lead and coach a regional team of resilience professionals; Oversee 1LoD teams in meeting operational resilience policies and standards; Act as regional lead for crisis management and coordinate Crisis Management Teams; Partner with senior leadership to position resilience as a business enabler; Report on regional posture, risks, and readiness to governance forums; Oversee delivery of business continuity planning, testing exercises, regulatory audits, and M&A due diligence.
Seniority
Senior, hands-on IC with people management
