Banking Specialist - Service Desk
Core
Serve as the single point of contact for operational business inquiries, acting as an interface between clients and operational units to ensure service delivery per contracts and SLAs.
Role type
Banking Specialist - Service Desk
Builds
Operational service processes, monthly billing data, and client service reports.
Domain
Banking / Wealth Management Technology
Deliverable
client delivery
Required skills
Banking products and processes knowledge, MS Office 365 proficiency, Fluent German, English communication
Preferred skills
Previous experience in banking service roles, IT experience with SLAs and escalations
Responsibilities
Develop and maintain customer relationships, Ensure services are provided in accordance with contracts and SLAs, Create reports and monthly billing data, Secure operational service processes, Process and coordinate incoming requests
Seniority
Entry to Mid-level
