SLL HAP_Customer Service - Test Assignment
Core
Provide customer service and manage test orders for chemical and physical testing programs.
Role type
Customer Service Representative (Testing)
Builds
Test reports and order status updates for client branches
Domain
Chemical and Textile/Garment industry testing
Deliverable
client delivery
Required skills
Order management, sample breakdown, photo documentation, internal communication, system data entry, folder organization
Preferred skills
Knowledge of testing manuals, cross-team cooperation, adaptability to new procedures
Technologies
Company testing software, Microsoft Office (Word, Excel, Outlook, PowerPoint)
Responsibilities
Study testing manuals and advise the Order Controller team or client, communicate with clients to clarify test queries and follow up, break down samples and assign appropriate test items, take and name sample photos, input correct and updated report due dates into the system, arrange and summarize account information in the Buyer Manual folder, handle internal queries on order status, clarify unclear points of testing manuals with the Key Account Manager
Seniority
Entry-level to Junior