Global IT Team Lead Workplace Services - CTBC
Core
Lead a global team responsible for the strategic direction, operational excellence, and modernization of the global collaboration landscape and workplace services.
Role type
Senior IT Team Lead, Workplace Services
Builds
Global collaboration services and digital workplace tools
Domain
Enterprise IT, Workplace Services, Microsoft Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Global team leadership, strategic roadmap ownership, service harmonization, vendor management, solution architecture, workflow automation, cost optimization, cloud governance, incident/problem/change management, stakeholder management
Preferred skills
Coaching and people development, change management, analytical mindset, continuous improvement orientation
Technologies
Microsoft ecosystem, cloud services
Responsibilities
Lead and coach a global team of IT consultants and senior specialists; Drive service harmonization, standardization, and simplification across regions; Manage vendor and service provider relationships at a senior level; Provide strategic direction for solution architecture across platforms; Oversee incident, problem, and change management across all services; Monitor new capabilities and industry trends within the Microsoft ecosystem
Seniority
Senior, hands-on IC with strategic oversight
