Quick Commerce Marketplace Experience Lead
Core
Own end-to-end vendor operations lifecycle and support experience strategy for a Quick Commerce marketplace, ensuring seamless integration, performance, and customer satisfaction.
Role type
Senior IC marketplace operations and experience lead
Builds
Vendor operations processes, support experience channels, and operational performance improvements
Domain
Quick Commerce / Food Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Vendor operations lifecycle management, ground-level team management, operational target execution, touchpoint design, support experience strategy, roadmap planning, KPI monitoring, Voice of the Customer advocacy, cross-functional leadership, data-driven problem solving, Quick Commerce ecosystem knowledge
Preferred skills
Strategic leadership in matrixed environments, transforming support strategies, influencing regional senior leaders, deconstructing KPIs to drive root-cause fixes
Technologies
None stated
Responsibilities
Manage ground-level operational teams for performance and productivity; Design and streamline vendor touchpoints to reduce friction; Develop and implement support experience solutions; Monitor and drive line-of-business performance and customer satisfaction KPIs; Lead cross-functional initiatives to align operational improvements with strategic business goals
Seniority
Senior, hands-on IC
