Vendor Quality Assurance Supervisor
Core
Monitor and evaluate vendor interactions to ensure compliance with company standards and enhance vendor satisfaction.
Role type
Senior IC quality assurance supervisor (vendor operations)
Builds
Quality monitoring frameworks, scorecards, and evaluation criteria for vendor operations
Domain
Logistics / Delivery services / Quality assurance
Deliverable
dashboards & analysis
Required skills
Quality monitoring, performance trend analysis, root cause analysis, coaching, calibration management, report generation, stakeholder collaboration
Preferred skills
CRM proficiency, call recording tool usage, training program design
Technologies
CRM systems, call recording/evaluation tools
Responsibilities
Lead quality monitoring framework for inbound/outbound interactions, validate QA officer evaluations, analyze performance trends, coach QA officers, conduct calibration sessions, collaborate on training programs, manage quality reports, handle quality escalations
Seniority
Mid-level, hands-on IC
