Sr. Associate Account Management
Core
Provide technical support for enterprise storage platforms and infrastructure, troubleshooting complex customer issues across global 24x7 shifts.
Role type
Technical Support Engineer (Enterprise Storage)
Builds
Resolution of storage and infrastructure incidents for enterprise customers
Domain
Enterprise IT Infrastructure / Storage Systems
Deliverable
client delivery
Required skills
Enterprise storage troubleshooting, SAN/NAS protocols (FC, iSCSI, NFS, CIFS/SMB), RAID and high availability concepts, Linux/Windows administration, TCP/IP networking, log analysis and root cause isolation
Preferred skills
Experience with NetApp ONTAP, Dell EMC, HPE, Pure, or IBM storage platforms, ITSM tools (ServiceNow, Salesforce), managed service environment experience
Technologies
NetApp ONTAP, FAS/AFF, StorageGRID, VMware, ServiceNow, Salesforce
Responsibilities
Diagnose storage and infrastructure issues, manage end-to-end case lifecycle, communicate with customers under pressure, collaborate with engineering teams, maintain technical documentation, adhere to SLA targets
Seniority
Mid-level (3–6 years experience)
