ServiceNow Platform Administrator
Core
Administer and develop ServiceNow platform solutions to support human capital analytics and IT modernization for federal agencies.
Role type
Mid-level ServiceNow Platform Administrator
Builds
Custom ServiceNow solutions (HRSD, ITSM, App Engine, Virtual Agent) and workflow automation
Domain
Government and Public Services / Human Capital Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform administration, ServiceNow development (HRSD, ITSM, App Engine, Virtual Agent), workflow automation, system performance management, user access management, release management, issue resolution
Preferred skills
Government and public services sector experience, SharePoint Online development, functional and technical area expertise in HR technology
Technologies
ServiceNow, SharePoint Online
Responsibilities
Maintain ServiceNow platform configuration and updates, manage user access and roles, ensure system performance, support regulatory compliance for federal human capital management, facilitate integration of IT systems and workforce planning tools, deliver workflow automation and dashboarding solutions
Seniority
Mid Level Professional, hands-on IC