Business Process Analyst (Workflow & KM)
Core
Analyze workflows and design knowledge management solutions to improve operational efficiency through digital transformation and process automation for federal human capital management.
Role type
Mid-level Business Process Analyst (Workflow & KM)
Builds
Custom SharePoint Online solutions, workflow automation, and knowledge management systems using Microsoft Power Platform.
Domain
Government and Public Services (Federal Human Capital Analytics & IT Modernization)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Process mapping, Knowledge Management (KM), SharePoint Online Development, Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents, AI Builder), Business Intelligence, Data Analysis, Regulatory Compliance
Preferred skills
Government and Public Services Sector Experience, Servicenow Development, HR Technology Ecosystem expertise
Technologies
SharePoint Online, Microsoft Power Platform, Power Apps, Power Automate, Power BI, Power Virtual Agents, AI Builder, Servicenow
Responsibilities
Implement workflow automation and digital forms; analyze workflows and design knowledge management solutions; produce documentation, insights, and dashboards to support decision-making; facilitate integration of IT systems and workforce planning tools.
Seniority
Mid-level, hands-on IC