ServiceNow Developer (HRSD/ITSM)
Core
Configure and maintain ServiceNow HRSD and ITSM solutions to support federal human capital management and IT service workflows.
Role type
Mid-level ServiceNow Platform Administrator
Builds
Custom ServiceNow solutions (HRSD, ITSM, App Engine) and workflow automation
Domain
Government and Public Services / Federal Human Capital Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow administration, HRSD configuration, ITSM configuration, App Engine, Virtual Agent, system performance management, user access management, release management, issue resolution
Preferred skills
SharePoint Online development, Government and Public Services sector experience, functional and technical area expertise
Technologies
ServiceNow, SharePoint Online
Responsibilities
Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions; maintain ServiceNow platform operations; manage users, system performance, and updates; ensure adherence to federal human capital management policies.
Seniority
Mid Level Professional, hands-on IC
