Quality Assurance Operations Team Leader
Core
Lead Quality Assurance operations to minimize risk, detect and prevent fraud/complaints, and improve agent quality within a financial services context.
Role type
Quality Assurance Operations Team Leader
Builds
Quality assurance processes, corrective and preventive actions, internal policies & SOPs, and team performance outcomes
Domain
Financial services (bank/multifinance/fintech)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality assurance process management, fraud detection, policy and procedure review, corrective and preventive action development, regulatory compliance, training needs analysis, team coaching, internal and external calibration, reporting
Preferred skills
Leadership, communication, Excel proficiency
Responsibilities
Monitor and manage the overall Quality Assurance Process, liaise with QA Ops Manager, review and update QA policies and procedures, develop and monitor corrective and preventive actions, prepare reports on quality activities, identify and organize training needs, coordinate with other departments, conduct internal and external calibration, monitor and develop team performance
Seniority
Junior to Mid-level, hands-on IC