Business Services supporter - Colomiers
Core
Manage incidents and evolution requests for over 140 internal and external digital products within an aviation-focused excellence center.
Role type
Business Services Supporter (Application/Digital Support)
Builds
Documentation, test execution, production support materials, and client-facing sessions for digital product lifecycle management.
Domain
Aviation (Aerospace, Airlines, MRO, Lessor) and Product Lifecycle Management (PLM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Application/digital support experience, knowledge of aviation support ecosystem, technical environment understanding, incident management, documentation creation, test execution, meeting facilitation, weekly reporting
Preferred skills
Proactivity, rigor, autonomy, strong client orientation
Technologies
PLM systems, SI environments
Responsibilities
Manage incidents and evolution requests, prepare and update documentation (resolution reports, procedures, user guides, FAQs), prepare meetings and document minutes, define and execute pre-deployment tests, prepare production communication materials, assist L1/L2 teams and organize client demonstrations, perform weekly reporting on support activities and KPIs
Seniority
Mid-level (2-3 years experience)