HOTE(ESSE) D’ACCUEIL & SERVICE CLIENTS
Core
Welcome customers, answer inquiries, and manage service operations including rentals and package pickups at a retail store.
Role type
Frontline retail customer service associate
Builds
Customer service interactions and store service operations
Domain
Retail / Customer Service
Deliverable
product features
Required skills
Customer relations, loyalty program promotion, order processing, refund handling, equipment monitoring, external stakeholder coordination
Responsibilities
Greet customers and answer inquiries, promote loyalty tools, manage service operations (rentals, package pickups), process specific orders and refunds, monitor self-service equipment, welcome external partners
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