Sr. Specialist Customer Experience Strategy
Core
Own end-to-end customer experience (CX) programs, defining problems, designing solutions, running pilots, and optimizing to improve customer outcomes and business value.
Role type
Senior IC customer experience strategy specialist
Builds
CX programs, roadmaps, and predictive model applications for customer retention and engagement
Domain
Food delivery / E-commerce / Customer Experience
Deliverable
product features
Required skills
Strategic planning, data analysis, program management, stakeholder management, SQL, Excel
Preferred skills
Experience in management consulting or high-growth startups, predictive modeling, cross-functional leadership
Technologies
SQL, Excel
Responsibilities
Develop long-term CX vision and roadmap; leverage data to uncover pain points via cohort analysis and segmentation; run pre/post impact assessments; identify and validate predictive model opportunities; own CX programs from definition to scale; present insights to senior stakeholders; collaborate with Product, Tech, and Ops teams to unblock execution.
Seniority
Senior, hands-on IC
