customer service agent
Core
Full-time on-site Customer Service Representative handling day-to-day customer interactions, resolving issues, and ensuring customer satisfaction.
Role type
Customer Service Representative
Builds
Customer support and service procedures
Domain
Customer Experience / Contact Center
Deliverable
client delivery
Required skills
Customer service, problem-solving, attention to detail, fluent English (B2/C1), night/overnight shift flexibility
Preferred skills
High school diploma or equivalent, internal promotion track
Responsibilities
Responding to customer inquiries, resolving issues, documenting interactions, updating customer records, collaborating with team members to improve service procedures
Seniority
Entry-level, no experience required
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