Assistenz (m/w/d) der Kundenbetreuung im Lebensmittel-Labor
Core
Handling customer inquiries and logistics for international clients in a food testing laboratory.
Role type
Customer Service Assistant (Food Laboratory)
Builds
Customer service interfaces and sample intake coordination
Domain
Food safety and testing
Deliverable
client delivery
Required skills
Email and phone communication, sample intake coordination, customs processing, customer data management, offer creation support, process optimization
Preferred skills
Laboratory Information Management System (LIMS) experience, Bachelor's degree in Food Science or Nutrition
Technologies
MS Office, LIMS
Responsibilities
Processing customer emails and phone inquiries, ensuring interface between customer service and sample intake, tracking appointments, handling customs clearance for third-country samples, maintaining customer master data, supporting offer creation and tracking, participating in internal organization and process optimization projects
Seniority
Entry-level