Field Competence Team Engineer_EM
Core
Diagnose and solve field customer complaints and vehicle issues for electric drive systems, including hotline and on-site troubleshooting, data analysis, and coordination of problem resolution.
Role type
Field Competence Team Engineer (Electric Drive Systems)
Builds
Customer quality solutions and vehicle status confirmations for LCV electric drive systems
Domain
Automotive / Electric Drive Systems / Power Engineering
Deliverable
client delivery
Required skills
vehicle failure case analysis, system diagnosis, vehicle communication network knowledge (CAN, LIN, Ethernet, CANFD), engine and vehicle knowledge, E-axle familiarity, vehicle assembly knowledge, automotive development & calibration experience
Preferred skills
JMC work process familiarity, E-axle experience, automotive development & calibration experience
Technologies
CAN, LIN, Ethernet, CANFD
Responsibilities
Perform hotline and on-site troubleshooting, analyze online data to confirm complaints, coordinate problem solving and confirm vehicle status after maintenance, conduct field monitoring projects, provide technical training to OEMs, coordinate and supervise customer quality-related tasks, escalate potential customer escalations to line managers
Seniority
Mid-level, hands-on IC