Lebensmittel-Chemiker (m/w/d) als Abteilungsleitung Kundenbetreuung
Core
Leading the customer support team for a global analytical laboratory network, serving clients in food, pharma, and consumer goods industries.
Role type
Senior IC Food Chemist (Department Head)
Builds
Analytical services and testing reports for national and international clients
Domain
Food science and analytical chemistry
Deliverable
client delivery
Required skills
Food chemistry expertise, team leadership, analytical testing validation, customer complaint management, project coordination, LIMS proficiency
Preferred skills
Second state examination in food chemistry, experience in contract laboratories, project management background
Technologies
LIMS
Responsibilities
Lead and discipline the customer support team, consult with national and international clients, validate test results and release reports, manage customer complaints, optimize service quality and key performance indicators, market analytical services, coordinate with partner laboratories
Seniority
Senior, hands-on IC with management responsibilities