Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0013012]
Core
Transform learning operations through data-informed process support and precision-driven workflow enhancement for a regional transit authority.
Role type
Process Engineer / Instructional Designer
Builds
Optimized digital workflows and NextGen learning materials (ILT, CBT, blended learning)
Domain
Public Services / Transportation / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process analysis, workflow documentation, digital transition support, change management, quality compliance, training needs analysis, instructional design, evaluation strategies, subject matter expertise in instructional systems design, process engineering services
Preferred skills
Transit industry experience, organizational change experience, productivity experience
Technologies
SharePoint, Power Automate, ServiceNow
Responsibilities
Map and assess current-state workflows to identify inefficiencies, Develop optimized, user-centered digital processes, Collaborate with change management leads to support stakeholder engagement, Work closely with IT teams and business units to validate requirements, Validate that new workflows meet data governance and security standards, Conduct comprehensive training needs assessments, Create instructional content for multiple delivery formats, Develop and apply robust evaluation strategies based on established models, Serve as SME in instructional systems design, Analyze, redesign, and digitize existing paper-based workflows
Seniority
Mid-level, hands-on IC