RESPONSABLE DRIVE (H/F)
Core
Manage and develop the Drive sector (online grocery delivery) within a retail store, overseeing team operations, order fulfillment, and customer service quality.
Role type
Retail Store Manager (Drive Sector)
Builds
Online grocery delivery services and in-store customer experience
Domain
Retail / Grocery / E-commerce
Deliverable
product features | client delivery
Required skills
Team management, order preparation, customer service, sales analysis, inventory management, e-commerce offer consistency
Preferred skills
Commercial background, ability to build client trust, leadership
Technologies
Store management tools, e-commerce platforms
Responsibilities
Plan, train, organize, supervise, and animate the team; Prepare and deliver customer orders; Manage customer service including order tracking, quality assurance, and complaint handling; Analyze sales figures, stock-out rates, and preparation times; Ensure product availability and e-commerce offer coherence