RESPONSABLE DRIVE (H/F)
Core
Manage and develop the Drive (online grocery) sector, overseeing team operations, order fulfillment, and customer service quality.
Role type
Store Department Manager (Drive)
Builds
Online grocery orders and customer service
Domain
Retail / Grocery
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Team management, order fulfillment, customer service, sales analysis, inventory management, e-commerce consistency
Preferred skills
Relationship building, team motivation
Responsibilities
Plan, train, organize, supervise, and animate the team; manage order intake, preparation, and delivery; ensure service quality and handle complaints; monitor sales figures, stockouts, and margins; ensure product availability and e-commerce offer consistency
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