Technical Support Technician
Core
Provide expert technical support, commissioning, and fault-finding assistance for Hitachi refrigeration and air conditioning products to service agents, contractors, and consumers.
Role type
Senior Technical Support Technician (HVAC/Refrigeration)
Builds
Technical support services and commissioning assistance for HVAC systems
Domain
HVAC and Refrigeration
Deliverable
client delivery
Required skills
HVAC system design knowledge, diagnostic and commissioning experience, system controls and mechanics expertise, fault finding and investigation, spare parts selection, training delivery, warranty evaluation
Preferred skills
Customer dispute resolution, installation best practices knowledge, industry code compliance
Technologies
HVAC system controls, commissioning tools
Responsibilities
Offer general and technical support for Hitachi products, assist service agents with spare parts selection and commissioning, conduct training sessions on product operations, support epidemic failure investigations and parts recovery, evaluate service agents, demonstrate product operations to contractors
Seniority
Senior, hands-on IC