Senior Director – Front Office IT
Core
Leading strategy, delivery, and optimization of customer-facing applications (CRM, eCommerce, POS, analytics) to drive revenue and digital experiences for Monro's auto service and tire dealer network.
Role type
Senior Director, Front Office IT
Builds
Scalable, integrated digital platforms for sales, marketing, customer service, and store operations.
Domain
Automotive service and tire retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT strategy definition, CRM expertise (Salesforce, Microsoft Dynamics), vendor management, application lifecycle management, financial management, team leadership, digital transformation, cloud solutions knowledge (AWS, Azure, Oracle Cloud), data analytics leadership.
Preferred skills
Retail/POS experience, advanced degree in IT/CS/Business.
Technologies
Salesforce, Microsoft Dynamics, Oracle Cloud, AWS, Azure, Salesforce Cloud.
Responsibilities
Define and execute technology strategy for front-office applications; partner with business leaders to translate strategy into solutions; lead digital platform modernization; oversee vendor partnerships and contracts; manage application development teams; ensure alignment with enterprise architecture and security standards; drive data and analytics initiatives; manage budgets and financial risks; ensure compliance with data privacy and regulatory requirements; support M&A technology integration.
Seniority
Senior, hands-on IC with management of senior managers