RESPONSABLE DRIVE (H/F)
Core
Manage and develop the Drive (online grocery) sector, overseeing team operations, order fulfillment, and customer service quality.
Role type
Store Department Manager (Drive)
Builds
Online grocery orders and customer service
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team management, order fulfillment, customer service, sales analysis, inventory management
Preferred skills
E-commerce consistency, conflict resolution
Responsibilities
Plan, train, organize, supervise, and animate the team; manage order intake, preparation, and delivery; ensure service quality and handle complaints; monitor sales metrics, stock availability, and substitution rates.
Seniority
Mid-level, hands-on management
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