Customer Master Data Management Supervisor
Core
Supervise and coordinate the B2C Customer Master Data process, ensuring service delivery quality against SLAs and KPIs while managing team operations and process improvements.
Role type
Senior IC Customer Master Data Management Supervisor
Builds
B2C Customer Master Data processes and controls
Domain
Financial Services / Shared Services / ERP
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2C Customer Master Data process knowledge, team supervision, process improvement, audit cooperation, task delegation, performance monitoring, stakeholder communication
Preferred skills
Oracle Business Suite, ERP systems, shared service migration experience
Responsibilities
Assuring high quality of service delivery based on SLAs and KPIs, performing B2C controls, coordinating completion of processes, delegating tasks and supervising team operations, managing HR matters, preparing reports, leading team meetings, building relationships with country affiliates
Seniority
Senior, hands-on IC with team leadership
