Process Trainer
Core
Design and facilitate live, online, and blended training programs for US Mortgage Origination Services, including new hire onboarding, cross-skill training, and floor support.
Role type
L&D Trainer (Mortgage Origination)
Builds
Learner-friendly classroom, online, and blended learning solutions for mortgage business processes.
Domain
Financial Services / Mortgage Origination
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mortgage origination knowledge, MS Office, verbal and written communication, people management, process improvement, data analysis, presentation skills, adult learning techniques, project planning, liaison with onshore/offshore teams.
Preferred skills
Coaching and developmental feedback, mentoring trainers, decision and reporting tools utilization.
Technologies
MS Office, decision and reporting tools
Responsibilities
Facilitate training courses in live and online environments, design need-based L&D programs, manage training data, identify areas for improvement through data analysis, transform expert content into learning solutions, manage project plans, act as liaison between L&D and business, monitor advisor progress, conduct classroom training, mentor developing trainers, participate in floor support activities.
Seniority
Mid-level, hands-on IC