Téléopérateur / Hotliner au sein des Fonctions Techniques H/F à Casablanca
Core
Provide technical support to internal and external users via a hotline, manage incident tickets, and test the Atlas platform.
Role type
Technical Support Specialist (Hotliner)
Builds
Support for the Atlas platform used by Forvis Mazars clients and employees
Domain
Professional Services / Audit & Tax / Technical Support
Deliverable
client delivery
Required skills
Ticketing system management, User guide documentation, Platform testing, Microsoft Excel, Professional English (written and spoken)
Preferred skills
Experience in client-facing roles, Team collaboration
Responsibilities
Answer user questions via hotline, Create and track incident tickets, Test platform functionality, Write user guides and documentation, Generate usage reports
Seniority
Entry-level to Mid-level
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