Information Technology Support Specialist | Technical Support and Systems Maintenance [DOA0013012]
Core
Provide technical support and systems maintenance services for DOD/Military clients, specifically the Department of Army (DOA) and Fort Bragg Army Community Service, focusing on troubleshooting, database maintenance, and cybersecurity protocols.
Role type
Entry-level IT Support Specialist
Builds
Support services for Soldier readiness and Army Family well-being
Domain
Defense / Military / Government
Deliverable
client delivery
Required skills
Troubleshooting, user support, system configuration, database maintenance, cybersecurity protocols
Preferred skills
Helpdesk experience, Microsoft Office proficiency (Excel, Access, Outlook, PowerPoint, Word), data analytic tools, Visio
Technologies
Microsoft Office, Adobe Acrobat, data analytic tools, Visio
Responsibilities
Troubleshoot system and registration issues, Assist with database maintenance and backups, Support cybersecurity protocols, Coordinate with Outreach for digital campaigns, Work with Data Analyst to ensure data integrity, Assist Admin in CTS data uploads and roster management
Seniority
Entry-level