Pharma Customer Services Associate (with laboratory experience)
Core
Liaison between clients and technical laboratory (Microbiology/Chemistry) to scope work, prepare quotes for compendial testing, and ensure on-time, high-quality service delivery.
Role type
Customer Services Associate (Pharma Laboratory)
Builds
Quoted proposals and testing service delivery for pharmaceutical clients
Domain
Pharmaceutical testing and regulatory compliance (GMP/GLP/ISO)
Deliverable
client delivery
Required skills
[chemistry/microbiology knowledge], [proposal development], [CRM management], [regulatory compliance], [client communication], [project coordination]
Preferred skills
[business management/finance background], [technical document interpretation], [quoting tools proficiency]
Technologies
[SalesForce], [PandaDoc], [Microsoft Office]
Responsibilities
[scope work for proposals], [prepare and submit quotes], [liaise between clients and lab departments], [manage client information and RFPs], [notify operations of incoming samples], [update clients on testing status and delays]
Seniority
Junior, entry-level IC