Associate - Operations
Core
Single point of entry for handling customer service cases related to credit, underwriting, launch activities, invoice management, cash application, and system governance.
Role type
Associate - Operations (Customer Service)
Builds
Operational support for credit lines, onboarding, billing, and account management
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
case routing, dispute resolution, billing management, cash application, system issue logging, escalation procedures
Preferred skills
none stated
Technologies
none stated
Responsibilities
Receiving and logging requests, routing cases per SLAs, escalating issues, providing support for credit/underwriting/launch/invoice/cash activities
Seniority
Entry-level to Junior
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