Soft Services Manager
Core
Lead and manage all soft services operations (housekeeping, laundry, pest control, waste management, security, reception, landscaping) within a multi-specialty medical institution to ensure compliance with global standards and patient-centered care.
Role type
Senior Facilities Management Manager (Soft Services)
Builds
Operational soft services for a 500-bed healthcare facility
Domain
Healthcare / Facility Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (soft services)
Required skills
Strategic planning, budget management, contract management, quality assurance, audit execution, KPI monitoring, health and safety compliance, stakeholder coordination
Preferred skills
Market research, innovation in service delivery, risk management, operational excellence frameworks
Technologies
Facility management software, reporting tools, Microsoft Office Suite
Responsibilities
Develop and implement strategic direction for soft services; manage service provider contracts and SLAs; oversee daily operations of housekeeping, laundry, security, and waste management; conduct audits and quality inspections; analyze customer feedback to drive continuous improvement; ensure compliance with health and safety regulations.
Seniority
Senior, hands-on IC with strategic oversight
