Customer Service Agent
Core
Handle high-volume customer enquiries, resolve issues, and cross-sell products to ensure service quality and loyalty.
Role type
Customer Service Agent
Builds
Customer support interactions and sales opportunities for UK clients
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Computer literacy, MS Word proficiency, fast typing speed, neutral accent, excellent verbal and written English
Preferred skills
UK call center experience
Responsibilities
Investigate and resolve customer enquiries, escalate complaints, provide accurate product information, operate information systems, achieve personal targets
Seniority
Entry-level
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