Lead - QA
Core
Evaluate and document customer transactions to ensure accurate information, adherence to processes, and high customer experience.
Role type
Senior IC Quality Analyst (Transaction Evaluation)
Builds
Customer transaction evaluations and quality reports
Domain
Business Process Outsourcing (BPO) / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Transaction evaluation, process transformation, data analysis, trend identification, report generation, MS Office proficiency
Preferred skills
Fast-paced environment adaptation, trust building, team collaboration, verbal and written communication
Responsibilities
Complete assigned transaction evaluations, attend calibration sessions, manage performance and service quality, establish client/team communication, produce data-driven strategies and reports
Seniority
Mid-level, hands-on IC
