Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013]
Core
Provide intermediate-level IT support and infrastructure maintenance for the National Park Service (NPS) and Department of Interior, resolving user issues and maintaining system uptime across multiple locations.
Role type
Intermediate Help Desk Support Specialist (Tier 2/3)
Builds
IT support services and system stability for federal government clients
Domain
Government and Public Services / IT Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
LAN/WAN management, Telecommunication troubleshooting, Server and database management, Operating system support, Help desk operations, Disaster recovery planning, Network backup, IT Service Management (ITSM), Federal government protocols
Preferred skills
NPS systems knowledge, Federal government experience, Security clearance
Technologies
LAN/WAN systems, Telecommunication systems, Operating Systems, Databases
Responsibilities
Resolve intermediate-level user complaints and technical issues, Maintain help desk infrastructure and network availability, Assist senior staff with system updates and strategies, Manage operating systems, databases, and user accounts, Provide backup support for senior team members, Lead help desk efforts to maintain system uptime
Seniority
Mid-level, hands-on IC