Director - Transitions
Core
Lead multiple transition projects for clients, managing financials, customer experience, and metrics delivery to ensure positive outcomes.
Role type
Senior IC Director - Transitions
Builds
Transition projects and initiatives for BPO clients
Domain
Business Process Outsourcing (BPO) / Project Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, stakeholder management, conflict resolution, mentoring, financial acumen, analytical planning, CRM skills, BPO domain knowledge (QA, MIS, SLA)
Preferred skills
PMP certification, Six Sigma (Green/Black Belt)
Technologies
CRM systems
Responsibilities
Thorough project planning and reporting, proactive risk/issue/escalation management, identifying efficiency improvements, managing project escalations and conflicts, mentoring direct reports, responding to RFI/RFPs, ensuring compliance with transition methodology
Seniority
Senior, hands-on IC
