Call Center Agent - Collections - Century City, South Africa
Core
Contact customers with outstanding balances via telephone and writing to negotiate debt repayment and prevent recurring debt.
Role type
Collections agent (debt recovery)
Builds
Cash collection and debt reduction for business clients
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
debt collection techniques, negotiation, verbal and written English, customer orientation, administrative follow-through
Preferred skills
experience with international clients, neutral accent
Technologies
telephone dialler
Responsibilities
Proactively contact customers inbound and outbound to reduce debt; manage customer and internal queries within SLAs; find resolutions to minimize bad debt write-offs; maintain accurate customer records on systems; manage complaints ensuring compliance.
Seniority
Entry-level to Junior (6-12 months experience preferred)