PPM Performance Management Specialist - WA
Core
Support program management and performance measurement activities for a US Department of Commerce agency, tracking service delivery metrics across vendors and transforming data into visualizations.
Role type
Performance Management Specialist (Program Support)
Builds
Performance reports, dashboards, and visualizations for internal stakeholders
Domain
Federal Government / Program Management / Performance Analytics
Deliverable
dashboards & analysis
Required skills
Performance/SLA management, KPI definition, data analysis, Microsoft Office (Excel, Word, PowerPoint), stakeholder communication, federal government business operations
Preferred skills
Data analytic tools, Visio, Adobe Acrobat, Access
Responsibilities
Track multiple service delivery metrics across vendors, compile and disseminate performance reports, define and review KPIs within SLAs, monitor KPIs and SLAs for compliance and health, identify metric fluctuations and correct them, document SLA amendments, notify stakeholders of SLA breaches
Seniority
Mid-level (3+ years experience required)