PPM L2 Techno-Functional Support Expert - Oracle ERP
Core
Provide Level 2 techno-functional support for Oracle Fusion Cloud Project Portfolio Management modules, including end-to-end analysis of incidents, root-cause investigation, and cross-functional impact assessment.
Role type
Senior L2 Techno-Functional Support Expert
Builds
Operational stability and service performance for global Oracle PPM ecosystem
Domain
Enterprise Software Support (Oracle Fusion Cloud PPM)
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Oracle Fusion Cloud PPM modules, Incident/Problem Management, Root-cause analysis, Integrations & Interfaces, Reporting solutions, ServiceNow, ITIL processes, Global support models
Preferred skills
Oracle PPM Cloud certifications, ITIL v3/v4, French language, AI-enabled support tools
Technologies
Oracle Fusion Cloud, ServiceNow, Oracle PPM, Project Costing, Project Billing, Project Contracts, Resource Management
Responsibilities
Analyze incidents from end-to-end business process perspective, Perform advanced root-cause analysis and identify permanent corrective actions, Develop and maintain troubleshooting guides and knowledge base articles, Support release validation and post-go-live stabilization, Collaborate with L2/L3 teams to improve service performance
Seniority
Senior, hands-on IC
