ITSM IT Specialist III - WA
Core
ITSM IT Specialist providing customer relations management, IT support, and printing services oversight for a US Department of Commerce agency.
Role type
ITSM IT Specialist III
Builds
Enterprise Services Staff Support Services for Department Offices
Domain
US Federal Government / IT Service Management
Deliverable
client delivery
Required skills
IT systems maintenance and security, customer relations management, printing services oversight, equipment and software reliability analysis, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), data reconciliation, federal government business operations knowledge
Preferred skills
Visio, Adobe Acrobat, data analytic tools
Responsibilities
Identify, evaluate, and resolve IT challenges raised by business area customers; oversee all printing services; serve as technical advisor on machine utilization; analyze equipment and software reliability reports; track bridge utilization and conference monitoring; conduct periodic reconciliation reviews of external interfaces; provide acquisition support for bureaus
Seniority
Mid-Senior level (8 years experience required)
