HRSM Customer Experience Designer
Core
Design and develop user experience pathways for federal government HRSM services, defining customer journeys and creating design documents to guide production.
Role type
Customer Experience Designer
Builds
User experience strategies, design documents (wireframes, storyboards), and customer journey maps for federal HRSM programs
Domain
Federal Government / Human Resources Service Management
Deliverable
product features
Required skills
User experience design, customer journey mapping, design documentation, data-driven decision making, customer research, testing methodology improvement
Preferred skills
Federal government business operations knowledge, advanced Microsoft Office proficiency, Adobe tools, Visio
Responsibilities
Conceptualize and design user experience pathways, define customer experience journeys, conduct customer studies and surveys, create design documents to guide production, improve testing methodologies, support project teams with daily execution
Seniority
Mid-level, hands-on IC