Manager
Core
Lead a team of investigators and analysts to review, investigate, and close transaction monitoring alerts related to financial crime and AML.
Role type
Senior Operations Manager (AML/Financial Crime)
Builds
Production transaction monitoring operations and investigation workflows for financial services clients.
Domain
Financial Crime / Anti-Money Laundering (AML)
Deliverable
client delivery
Required skills
Transaction monitoring alert review, investigation governance, team leadership, performance metrics management, stakeholder communication, process quality control, risk assessment, root cause analysis, corrective action planning
Preferred skills
Crypto exchange/fintech AML operations, blockchain transaction analysis, SAR/STR workflow experience, blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
Technologies
Chainalysis, TRM Labs, Elliptic
Responsibilities
Manage day-to-day delivery of alert review, investigation, and case closure; lead and develop Team Leads, Quality Analysts, and investigators; manage productivity, quality, SLA/TAT, and backlog metrics; act as key point of contact for client stakeholders and internal leadership; partner with QA and Training to improve investigation standards; review and manage operational escalations and high-risk cases; prepare operational dashboards and governance reports
Seniority
Senior, hands-on IC with people management