支付商户平台产品经理-财经
Core
Build standardized service acceptance and resolution capabilities for Douyin payment merchant services, focusing on consumer complaints, merchant contact scenarios, and contract management.
Role type
Product Manager (Payment Merchant Platform)
Builds
Consumer complaint resolution workflows, merchant onboarding and contract management flows, and service quality tracking systems.
Domain
Fintech / Digital Payments / E-commerce
Deliverable
product features
Required skills
Payment systems knowledge, merchant platform experience, consumer service design, contract lifecycle management, data analysis, cross-functional project management
Preferred skills
Experience in consumer complaint handling, financial compliance, risk management
Responsibilities
Design complaint handling linkages including merchant collaboration and platform intervention; manage product onboarding and agreement signing processes; analyze core metrics to drive product optimization; coordinate with business, R&D, operations, risk, and finance teams to deliver complex projects.
