Senior Associate, Salesforce Business Analyst
Core
Senior Associate providing consulting services to optimize operational efficiency by analyzing client needs, implementing Salesforce solutions, and providing training and support.
Role type
Senior Associate, Salesforce Business Analyst
Builds
Salesforce solutions for public and private sector clients
Domain
Consulting / Salesforce / Healthcare & Public Sector
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce platform analysis and configuration, requirements gathering, stakeholder engagement, user stories and acceptance criteria, process documentation, Salesforce data models, workflow configuration, cross-functional team collaboration, Service Cloud or Health Cloud experience, mobile or field-based service workflows, data privacy and compliance knowledge
Preferred skills
Salesforce certifications (Administrator, Business Analyst, App Builder, Service Cloud Consultant), experience in healthcare/public sector/human services, AI usage with human review expectation
Technologies
Salesforce, Service Cloud, Health Cloud, declarative tools
Responsibilities
Lead requirements gathering sessions with business and operational stakeholders, Translate business needs into user stories, process flows, and functional requirements, Collaborate closely with developers and UX consultants to shape end-to-end solutions, Configure Salesforce solutions using declarative tools to support business workflows, Support testing, validation, planning and change management activities, Maintain traceability artifacts that support delivery governance
Seniority
Senior, hands-on IC