Workshop Administrator
Core
Manage workshop logistics and service operations for a power tool repair center, handling tool intake, allocation, and warranty claims.
Role type
Workshop Logistics Administrator
Builds
Operational workflow for tool repair and spare parts allocation
Domain
Manufacturing / After-Sales Service
Deliverable
product features
Required skills
SAP (C4C), warehouse operations, warranty claim processing, battery/charger diagnostics, freight coordination
Preferred skills
Salesforce, C4C, time management under pressure
Responsibilities
Accept tools for drop off via direct customers or freight, book incoming tools into SAP, allocate tools and spare parts, perform warehouse duties, diagnose and replace batteries/chargers/radios, update customers on warranty claims, follow up on payment status for non-warranty claims
Seniority
Individual Contributor, entry to mid-level