Claims Officer
Core
Review medical and supporting documentation to make evidence-based decisions on workers' compensation and personal injury claims, supporting injured workers' return-to-work journey.
Role type
Entry-level claims officer (workers' compensation)
Builds
Claims management decisions and return-to-work schemes for injured workers
Domain
Insurance / Workers' Compensation
Deliverable
client delivery
Required skills
Medical documentation analysis, legislative compliance, stakeholder engagement, risk identification, evidence-based decision making
Preferred skills
Salesforce, Microsoft Office Suite
Responsibilities
Review medical and supporting documentation including complex surgical requests; Analyse surgical procedures and medical treatment plans; Engage with workers, employers, and treatment providers; Identify and escalate emerging risks to management
Seniority
Junior, structured learning path
